Store Returns and Cancellations Policy
All payments are due upon receipt. If a payment is not received or payment method is declined, the buyer forfeits the ownership of any items purchased. If no payment is received, no items will be shipped.
Items are entitled to be refunded or returned based on complaint. If an item is unsatisfactory, a written explanation is needed before the item may be considered for a refund. Buyer must take into account the description of the item before requesting a refund. If the item matches the description by the seller and the buyer is unsatisfied, the seller is not responsible for a refund. Exchanges are granted on a case-by-case basis.
Full Refund Returns:
The buyer may return any item purchased from the website within 30 days of purchase for a full refund less the shipping charges. All products must be in new condition and packed in the original packaging, including any accessories, manuals, and documentation that shipped with the product. All returns must be shipped to Donahue Designs prepaid and must include a Merchandise Return Authorization (MRA) number, which can be requested by contacting us.
The buyer may replace any item purchased from the website or an authorized retailer within ninety days of the purchase. The seller warrants this product to be free from defects in workmanship and materials, under normal use and conditions for a period of 90 days from the date of original purchase. Should this product fail to function in a satisfactory manner, please contact us and explain the issues you are experiencing. Should this fail to resolve the matter and service still be required by reason of any defect or malfunction during the warranty period, the seller will provide you with a Merchandise Return Authorization (MRA) and repair or, at its discretion, replace the product without charge (except for a charge for handling, packing, return postage, and insurance). This decision is subject to verification of the defect or malfunction upon delivery of this product to Donahue Designs. The product must include the proof of purchase, including the date of purchase, and the MRA number.
Disclaimer of Warranty
Note: This warranty is valid only if the product is used for the purpose for which it was designed. It does not cover (i) products which have been damaged by negligence or willful actions, misuse, or accident, or which have been modified or repaired by unauthorized persons; (ii) units damaged by excessive heat; (iii) the cost of shipping this product to Donahue Designs and its return to the owner.
This warranty is valid only in the United States and does not extend to owners of the product other than to the original purchaser. In no event will the seller or its affiliates, resellers, shareholders, or members be liable to you or any third party for any consequential or incidental damages, any loss of profits, actual, exemplary, or punitive damages. (Some states don’t allow limitations on implied warranties or exclusion of consequential damages, so these restrictions may not apply to you.) This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Your acknowledgement and agreement to fully and completely abide by the above mentioned disclaimer of warranty is contractually binding to you upon your purchase of your Donahue Designs product.
An item may be cancelled up until payment has been processed. Once payment has been processed, the buyer is responsible for payment.